Last Updated: January 2026

Tq99 Privacy Policy — Your data is completely safe with us

Protecting your personal information is our top priority at tq99. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it safe. Please take a moment to read it before using the platform.

SSL Encryption Never Sold to Third Parties Fully Secured
Our Commitment
  • Your data will never be sold to third parties
  • Data used solely to improve our services
  • Right to erasure at any time
  • Compliance with International Data Protection Standards
  • All data encrypted with 256-bit SSL

How tq99 Protects Your Privacy

Six core principles that keep your data safe with us

Encrypted Storage

All your personal and financial information is secured with 256-bit SSL encryption, making it virtually impossible for hackers or unauthorized parties to gain access.

Never Sold to Third Parties

Tq99 never sells your personal information to advertisers or any third party. You will not receive unsolicited messages on your phone number or email.

Account Security

Your account is protected by two-factor authentication (2FA) and suspicious login detection. You will receive an instant SMS alert whenever a login is attempted from an unrecognized device.

Secured Database

All user data is stored on separate, secured servers. Regular security audits and penetration testing are conducted to ensure server integrity.

Cookie Controls

Tq99 uses only necessary cookies. You can manage cookies at any time through your browser settings. We do not use tracking cookies.

Right to Data Deletion

You may request the deletion of all your personal data at any time. Except where required by law, we will action this within 30 days.

What Data We Collect and Why

We believe transparency is the best policy

Data Type Why It's Collected Status
Name & Date of Birth Identity Verification (KYC) & Age Confirmation Mandatory
Mobile Number Account verification, OTP, and security alerts Mandatory
Payment Information Deposit & Withdrawal Processing Mandatory
Device & IP Information Fraud Detection & Security Automatic
Browsing Behavior Service Quality Improvement & Personalization Optional
National ID Card KYC verification for high-value withdrawals When Required
Betting History Account Dispute Resolution & Auditing Automatic

1Introduction

Tq99 (referred to herein as "we", "the Platform", or "tq99") is a trusted online betting and gaming platform for members in Bangladesh. We believe that every member's privacy is a fundamental right.

This Privacy Policy ("Policy") applies to the tq99 website, mobile app, and all related services. By using our services, you are considered to have accepted this Policy. We encourage you to read it in full before registering.

Important

This Privacy Policy may be updated at any time. You will be notified directly of any significant changes.

2What Information We Collect

Tq99 only collects the information necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Information Provided Directly

  • Full name & date of birth — for identity verification and age confirmation
  • Mobile number — for account creation, OTP verification, and security alerts
  • Payment method details — for processing deposits and withdrawals
  • Copy of ID document — for KYC verification purposes

Automatically Collected Information

  • IP address & device type — for fraud prevention and security
  • Login time & location — for account security purposes
  • Browser information & cookies — for improving service quality
  • Betting & transaction history — for dispute resolution and legal requirements

3How We Use Your Information

Collected data is used for a defined purpose only. tq99 never uses your information in any unauthorized manner.

  • Account creation, management & verification
  • Processing deposit and withdrawal transactions
  • Fraud Detection & Prevention
  • Customer service & support
  • Sending relevant promotions and bonus offers
  • Improving platform performance and user experience
  • Meeting legal obligations and regulatory requirements
Our Commitment

We never sell or rent your data to third parties for advertising purposes.

4Data Sharing & Third Parties

Tq99 does not generally share your personal information with third parties. It may only be shared in the limited circumstances outlined below.

Cases Where Limited Sharing Applies

  • Payment processors — only the information necessary to complete transactions
  • Government authorities — mandatory disclosure in response to legal orders or investigations
  • Fraud prevention agencies — for detecting unlawful activity
  • Technology partners — strictly for service delivery purposes, under rigorous confidentiality agreements

All third-party partners are required to meet the same data protection standards as tq99.

5Data Protection Methods

Tq99 applies the highest industry standards to protect your data. Our technical and administrative safeguards are updated on a regular basis.

256-bit SSL/TLS Encryption

All data transfers on the website and app are protected with industry-grade encryption.

Firewall & Intrusion Detection

Our servers are protected by advanced firewalls and real-time intrusion detection systems.

Regular Security Audits

A dedicated third-party team conducts regular security testing and vulnerability assessments.

Restricted Access Control

Only authorized personnel may access the data they need, and all access is logged.

Data Backup & Recovery

Regular encrypted backups and a rapid recovery plan are in place.

6Cookie Policy

Cookies are small text files that websites store in your browser. tq99 uses only essential and functional cookies.

  • Session cookies — used to maintain login state; automatically deleted when the browser is closed
  • Preference cookies — used to remember your language and display settings
  • Security cookies — for CSRF protection and session security

We do not use any third-party tracking or advertising cookies. You can delete or block cookies at any time through your browser settings.

7Your Data Rights

Tq99 supports your full control over your data. You hold the following rights.

Right of Access

You have the right to know and view what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data, except where retention is required by law.

Right to Portability

You may request a download of your data in a standard portable format.

Right to restrict processing

You can request that your data be used only for specific purposes.

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@tq99.im. We typically respond within 7 business days.

8How Long Your Data Is Retained

Tq99 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

  • Account data — retained for the duration of the account and for 5 years after closure
  • Transaction records — retained for up to 7 years as required by law
  • KYC documents — up to 5 years after verification is complete
  • Cookie and session data — deleted at session end or after a maximum of 30 days
  • Support communications — up to 2 years

After the retention period, data is securely deleted or anonymized.

9Children's Privacy

Tq99 services are intended strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age Verification

Age is verified at the time of registration. If an underage account is identified, it will be immediately suspended and all associated data will be deleted.

10Privacy Policy Updates

Tq99 may update this Privacy Policy as needed. We will notify you based on the nature and significance of any changes.

  • Minor updates — indicated by a revised date at the top of the page
  • Major changes — notified via SMS to your registered mobile number or as an in-platform notification
  • Material changes — your consent will be obtained upon next login

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, reach out to us directly. We are always here to help.

  • Email: support@tq99.im — for any data protection requests
  • Live Chat: Direct support via the website and app
  • Response time: typically within 7 business days

We take every complaint seriously and do our best to resolve it as promptly as possible.

Privacy Policy — Frequently Asked Questions

No. Your mobile number is used solely for OTP verification, security alerts, and important account-related communications. It is never shared with third-party advertisers.

Yes, you can request deletion of your data at any time. However, certain information — such as transaction records and KYC data — must be retained for a legally required period. All other data will be deleted within 30 days.

No. Your betting history is completely private. Only you and, where legally required, the relevant authorities can access this information. No other member or third party can view it.

Yes. All your payment information is secured with 256-bit SSL encryption. We do not store any card numbers or bank details on our servers. Only the information needed to process a transaction is handled.

Yes. If a data breach occurs that affects your information, we will notify you by SMS or email as quickly as possible in accordance with regulatory requirements, and advise you on the steps to take.

Your Data Is Safe — Join tq99 Today

With a fully transparent privacy policy, industry-standard security, and 24/7 support, tq99 is your trusted partner.

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